Shipping & Exchange Policy

1. What Is Shipped

A printed Colour Handbook is included with our principal course packages, as described on the product page and in the order confirmation. Every handbook carries a unique serial number and is checked for the correct edition, visible printing defects and suitable packing before dispatch. Please retain your Order ID and courier tracking details for delivery support.

Recorded lessons, quizzes, the Excel directory and other digital resources are delivered online and do not require shipping.

2. Delivery Area

• Printed handbooks are currently shipped to addresses within India only.
• Digital course access is provided online, subject to course availability, eligibility and payment restrictions applicable to each learner.
• We do not currently offer direct international shipping of printed handbooks. Please contact us before purchasing a package if your delivery address is outside India.

3. Delivery Time

4. Courier Partner and Tracking

Handbooks are shipped through an available domestic courier service. Once dispatched, we will share the courier name and tracking or consignment details by WhatsApp or email when available. Please keep your phone reachable so the courier can coordinate delivery.

5. Shipping Charges (To-Pay)

6. Delivery Address and Returned Parcels

Students must provide a complete and correct delivery address, PIN code and mobile number. Please check these details carefully before completing your order.

If a parcel is returned because of an incorrect or incomplete address supplied by the student, an unreachable phone number, or refusal to accept the parcel or pay the disclosed To-Pay charge, the student may need to pay the actual reasonable re-dispatch cost before another attempt. No re-dispatch charge will be imposed for an error attributable to MMI GSA or where prohibited by applicable law.

7. Damaged, Defective, Wrong or Lost Handbook

Damaged, defective or wrong handbook: Please notify us as soon as reasonably possible after delivery, preferably within 48 hours so that we can investigate with the courier promptly. This is not a strict deadline that removes your rights for a genuine defect or incorrect item.

Delayed or missing handbook: If delivery has not occurred within the stated 20-working-day period, contact us promptly with your Order ID. The 48-hour-after-delivery suggestion does not apply to a parcel that has never arrived.

Where relevant, please provide:

1. Your Order ID, the handbook serial number and the courier tracking number, if available.
2. Clear photographs of the parcel and affected handbook, if it was received.
3. An unboxing video, if you recorded one while opening the parcel.

Our team will review the issue and arrange an appropriate replacement, correction, delivery resolution or other remedy where required. An unboxing video is optional and not a condition for considering a genuine complaint or a legal consumer right.

Where the problem is caused by MMI GSA or in transit, we will not impose return or replacement shipping costs on the student where doing so would conflict with applicable consumer rights.

8. Returns and Exchange for Other Reasons

• Handbooks are not exchanged for a change of mind once the order has been delivered and used.

For a change-of-mind request involving an unused handbook, please contact us before returning it. We will explain whether a return is available and any lawful, previously disclosed delivery or return costs that may apply, as described in our Refund & Cancellation Policy.